We will not sell or rent your information
Not to anyone. Not ever. We only collect information from you to process orders and better serve you with pertinent information, such as order confirmations, order status updates, and occasional promotional emails. If you do not wish to receive promotional emails, you may opt-out at any time.
Essential information we collect
In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in.
We do that so that we can:
- remember who you are after you log in so that you do not need to authenticate at each click
- monitor if our website is running with the high performance we are dedicated to providing
- let you browse between products without having to start back from the home page at each click
- remember if you put something in your shopping cart before you decide to checkout
- control that your data is processed securely
Order information you expressly provide
If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, email address, and shipping and billing addresses. We also use your contact and order information to send you communication-related to the processing of your order. We will ask you to provide this information on our "checkout page" before letting you finalize your purchase with the payment.
You can sign up for an account if you'd like. If you do, it will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information. When you decide to buy our products, you will not have to provide all of your information again -- you just have to log-in.
Suppose you have started to buy one of our products but have not completed the purchase. In that case, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us, and we will stop sending you these communications right away.
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that you can share your opinion with other customers whether you love your purchase or have a complaint. If you are not comfortable receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us, and we will stop sending you these communications right away.
How do we process your information?
We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection.
Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services. For example:
Payment: Our store is PCI-DSS compliant (a stringent industry data security standard for securing credit card information). However, we use accredited companies to process your credit card information.
Shipping: We integrate with several shipping companies to fulfill your orders through a shipping software provider.
Partnering with highly specialized external companies allows us to focus on what we do best, selling great products. These external companies may not use your personal information for any other purposes than those directed explicitly by us. Other categories of third party providers that we share with are:
Chat Communication Software Provider, Automated Sales Tax Software Provider, Email Marketing Software Provider, Online Advertising Platform, Accounting Software Provider
California residents. How can you control your personal data?
You have the following rights:
- right to access
- right to change
- right to delete
- right to request additional information about data collection
- right to request information about sales and disclosures
- right not to be discriminated against for exercising CCPA
Of course, we will provide the same rights for everyone in the USA.
European Union Residents
We do not ship outside of the USA. If you are in the EU and have gone through the registration process on our site, you may email [email protected] to request the account be deleted.
Who can you reach out to for privacy matters?
You can contact our Data Privacy Leader by using our Contact Us form, emailing [email protected] or write to:
Data Privacy Leader
Because You Cook
4365 Route 23
Cairo, NY 12413
Do we have any legal obligations when handling your data?
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights or comply with a judicial proceeding, court order, or legal process served on our Web site. If such a situation were to occur, you would be informed if permitted by law.
We take precautions to protect our customers' information. When you submit sensitive information via the Web site, your information is protected both online and offline. When you enter sensitive or personal information into our registration/order forms (such as your credit card number), this information is encrypted and is protected with one of the top encryption software currently available in the industry.
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