Privacy Policy

Effective 9/1/2020

Hi! This is our privacy policy, and if you landed here, it means that you want to learn how we process your personal data and how we protect your privacy.

We will not sell, share, or rent your information

Not to anyone. Not ever. We only collect information from you to process orders and better serve you with pertinent information, such as order confirmations, order status updates, and occasional promotional emails. If you do not wish to receive promotional emails, you may opt-out at any time.

Essential information we collect

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in.

We do that so that we can:

  • remember who you are after you log in so that you do not need to authenticate at each click
  • monitor if our website is running with the high performance we are dedicated to providing
  • let you browse between products without having to start back from the home page at each click
  • remember if you put something in your shopping cart before you decide to checkout
  • control that your data is processed securely

We call the information mentioned above "essential information" and collect it through cookies. Cookies are small text files that most websites use. A website places cookies in the web browser. It then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

Order information you expressly provide

If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, email address, and shipping and billing addresses. We also use your contact and order information to send you communication-related to the processing of your order. We will ask you to provide this information on our "checkout page" before letting you finalize your purchase with the payment.

Accounts

You can sign up for an account if you'd like. If you do, it will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information. When you decide to buy our products, you will not have to provide all of your information over again -- you just have to log-in.

Partial Purchases

Suppose you have started to buy one of our products but have not completed the purchase. In that case, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us, and we will stop sending you these communications right away.

Reviews

If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that you can share your opinion with other customers whether you love your purchase or have a complaint. If you are not comfortable receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us, and we will stop sending you these communications right away.

Personalization

We also use some specific information related to your visit, such as the time-stamp, the page or the product you viewed, where you are coming from. For example, if you came to our store because you clicked on an advertisement or just opened our direct link. This information is very similar to the "essential information," but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that you can block. For more on that, see the Use of Cookies section below.

How do we process your information?

We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), US Department of Commerce.

Third-Party Sharing

Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services. For example:

Payment: Our store is PCI-DSS compliant (a stringent industry data security standard for securing credit card information). However, we use accredited companies to process your credit card information.
Shipping: We integrate with several shipping companies to fulfill your orders through the following shipping software provider.

Partnering with highly specialized external companies allows us to focus on what we do best, selling great products. These external companies may not use your personal information for any other purposes than those directed explicitly by us. Other categories of third party providers that we share with are:

Chat Communication Software Provider
Automated Sales Tax Software Provider
Accounting Software Provider

California residents. How can you control your personal data?

You have the following rights:

  • right to access
  • right to change
  • right to delete
  • right to request additional information about data collection
  • right to request information about sales and disclosures
  • right not to be discriminated against for exercising CCPA

Of course, we will provide the same rights for everyone in the USA.

European Union Residents

We do not ship outside of the USA. If you are in the EU and have gone through the registration process on our site, you may email info@becauseyoucook.com to request the account be deleted.

Who can you reach out to for privacy matters?

You can contact our Data Privacy Leader by using our Contact Us form, emailing info@becauseyoucook.com or write to:

Data Privacy Leader
Because You Cook
4365 Route 23
Cairo, NY 12413

Do we have any legal obligations when handling your data?

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights or comply with a judicial proceeding, court order, or legal process served on our Web site.  If such a situation were to occur, you would be informed if permitted by law. 

Data Security

We take precautions to protect our customers' information. When you submit sensitive information via the Web site, your information is protected both online and offline. When you enter sensitive or personal information into our registration/order forms (such as your credit card number), this information is encrypted and is protected with one of the top encryption software currently available in the industry.

Use of Cookies

As previously mentioned in this privacy policy, our store utilizes cookies. Below you will find the different categories of cookies that our store uses. We have created a cookie tracking consent banner that automatically appears on the storefront whenever a new shopper visits our site. It enables you to accept all cookies or selectively choose which categories of cookies to allow.

Essential — These cookies are essential for the site to function and for any requested services to work, but do not perform any additional or secondary function. Shoppers cannot opt-out of these cookies.
Analytics — These cookies provide statistical information on site usage so the store owner can improve the website over time.
Functional — These cookies enable enhanced functionality, such as videos and live chat. If a shopper does not allow these, then some or all of these functions may not work properly.
Targeting; Advertising — These cookies are used to create profiles or personalize content to enhance the user's shopping experience.

Any update?

If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version. We will make a clear link to it in our store's footer so that it can be found on any page of our store. The date of the last update appears at the top of this page.